1. Agreement to Terms

By accessing or using the platform operated by Tokeven, LLC, a Delaware limited liability company ("Tokeven," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Description of Service

Tokeven provides AI usage analytics and cost optimization tools. The Service consists of: a client-side SDK wrapper and an optional self-hosted sidecar proxy, either of which captures metadata from AI API calls; a web dashboard for viewing analytics; and related APIs. Both capture paths run inside your own environment under your control. The Service does not store, transmit, or process the content of the prompts or completions in your instrumented traffic - the ingest schema has no field that could carry them. Two optional tools are the only exceptions: Prompt Revision (dashboard tool) and advisor.improve() / tokeven improve (SDK/CLI) process prompt text that you explicitly submit, and are inactive unless you invoke them. Section 3 describes both.

3. Privacy and Data

Tokeven collects only usage metadata: model identifiers, token counts, latency measurements, and computed cost estimates. We never receive, store, or process your AI provider API keys, and prompt or completion content from your instrumented traffic never reaches Tokeven. Two opt-in tools are the only exceptions. Neither touches your instrumented traffic, and both are inactive unless you invoke them: (a) Prompt Revision (dashboard tool): prompt text you paste is sent to Anthropic for rewriting via Tokeven's server; it is used only to produce the revision - do not paste secrets. (b) advisor.improve() / tokeven improve (SDK/CLI): sends the prompt you are improving directly to Anthropic using your own API key; the text never passes through Tokeven's servers. See our Privacy Policy (section 2.4) and our Security & Privacy page for full details on our data handling practices.

4. Accounts and Authentication

You are responsible for maintaining the security of your account credentials and ingest tokens. Notify us immediately at hello@tokeven.com if you suspect unauthorized access. You may revoke ingest tokens at any time through the dashboard.

5. Pricing and Payment

The Free tier is available at no cost with usage limits as described on our Pricing page. The Team plan is priced as a percentage of verified savings: 10% of the savings we verify, so you keep the other 90%. If a billing period produces no verified savings, there is no fee. Savings are measured as per-call deltas, not against a frozen baseline and not against a snapshot of your past spend. When you accept a recommendation, we price that single call twice - what it actually cost on the model you used, and what the same call would have cost on the model you moved away from - using the token prices in force at the time of the call. The difference is your verified saving for that call, and your savings for a billing period are the sum of those deltas. A call you did not change contributes nothing either way. Because both sides are priced at call-time rates, our fee falls automatically when provider prices fall.

Enterprise plans are priced on individually negotiated terms, which may include a capped fee or other high-touch arrangements, and are set out in a separate order form or written agreement signed by both parties. Where that agreement conflicts with this section, that agreement governs.

You may dispute any savings claim by writing to hello@tokeven.com within 60 days of the invoice date. While we investigate, we will credit or refund the disputed amount promptly, up to the total we invoiced you for the billing period in question. If our investigation confirms the saving was measured correctly, we may re-invoice the credited amount, and you may dispute that determination under Section 11.

6. Acceptable Use

You agree not to: (a) reverse engineer or decompile the Service; (b) use the Service, or data you obtain from it, to build, train, or market a product that competes with Tokeven, or to benchmark the Service for publication without our written consent; (c) exceed rate limits or abuse the ingest API; (d) submit false or manipulated usage data; or (e) attempt to access other users' data. Nothing in (b) restricts your ordinary internal use of your own usage data, including exporting it, or your right to evaluate the Service before or during your use of it.

7. Intellectual Property

Tokeven and its original content, features, and functionality are owned by Tokeven, LLC and are protected by copyright, trademark, and other intellectual property laws. Your usage data remains yours. We claim no ownership over the metadata we process on your behalf.

8. Limitation of Liability

The Service is provided "as is" without warranties of any kind. Tokeven shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the greater of (a) the amount you have paid us in the twelve months preceding the claim or (b) one hundred United States dollars (US$100). The floor in (b) exists because our fee is a share of verified savings: a period in which you saved nothing produces no fee, and a cap of zero is not a meaningful remedy. Nothing in this section limits liability that cannot be limited under applicable law.

9. Termination

You may stop using the Service at any time by removing the wrapper or sidecar and closing your account. We may terminate or suspend access for violations of these terms. Within 30 days of termination we delete your account records - users, ingest tokens, and organization details - and the usage metadata associated with them. You may also request deletion at any time, without terminating, by writing to hello@tokeven.com; we act on that request within 30 days. We may retain aggregated, de-identified statistics that cannot be linked back to you or your organization, and records we are required to keep by law. There is never prompt or completion content to delete, because we never receive it.

10. Changes to Terms

We may update these terms from time to time. For material changes we will notify you by email or a notice on the Service at least 30 days before the change takes effect, and we will update the date at the top of this page. Continued use after a change takes effect constitutes acceptance. If you do not agree to a material change, you may close your account before it takes effect, at no charge beyond fees already accrued.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware. Tokeven, LLC is organized under the laws of the State of Delaware.

12. Contact

Questions about these terms? Contact us at hello@tokeven.com.